Don’t allow your Insurance company or Third Party Warranty provider to direct your repair to an unauthorised repairer Insurers use repairers that are not authorised by the manufacturers for one reason – they are CHEAP! Unauthorised repairers do low cost, poor quality repairs using non-genuine (often secondhand) parts and poor quality methodologies (e.g. re-soldering circuit […]

When experiencing a problem with your computer, it's tempting to try to solve it yourself. Troubleshooting is ok for some problems, such as those that just require a setting change. However, for more severe issues such as hardware problems (or those caused by a factor unknown to you), professional help is recommended.

It is vital to check your insurance contract to understand what your computer and, more importantly, laptop is covered for. Knowing the cover exclusions will help you take extra precautions and prevent being caught off guard by a denied claim due to a specific safety clause. You can also opt to increase/adapt cover to better suit your needs.

In working with some of the largest and most reputable manufacturers and retailers in the world, we come across some cases where there is confusion regarding what customers can expect to have covered by the manufacturer, retailer or insurer, and what they need to pay for.

Most people only take their computers into a repair store when there is a problem. However, there are several benefits to be gained by regular computer maintenance. If your income is directly tied to the use of your computer, servicing it from time to time will save you money and prevent the loss of earnings that could occur if it crashes. The same goes for businesses that work online and require their machines to do so.

If your iPhone, iPod, Macbook or any other Apple device is insured, don’t assume that it’s covered for all repairs. Depending on your insurance service provider, the terms of your policy may specify that only service and repairs done by an Apple authorised service provider are covered. Now, this does not mean that your device has to be taken to an Apple store – you have to ensure that the supplier you use is an approved Apple repair centre.

Your laptop is precious to you. It’s where you store your most intimate photos, write assignments and proposals, keep in touch with others and listen to the latest music. If anything happened to it, you’d be inconvenienced, even if you do back all your data up. Accidents do happen, and yet the most well looked after Mac will eventually need a little TLC.

There’s no feeling worse than sitting down in front of your laptop and discovering that it won’t turn on. What could have caused it and more importantly, how can you get it on again? Hopefully, you’ll have backed up all your data onto a hard drive, but realistically speaking many of us forget to do this as often as we should do.

Digital devices such as mobile phones and laptops have revolutionised the way we live, work and communicate to the extent that we often can’t do without them. And yet, like all sophisticated devices, they’re subject to breakdowns and damage.

One of the most frustrating problems a person can experience is a broken laptop – and if you’ve ever dealt with a broken LCD screen you’ll know that it can render your MacBook virtually useless. It could be something that happened in an instant after you dropped it or spilled water on it – or something that’s a natural result of years of use or wear and tear. When screen issues arise, you have two ways to resolve the issue: replace or repair the LCD screen. So which would be better for your pocket and unique situation?