APPLE SERVICE & REPAIRS NZ

Apple devices require a specialist service centre. Service Plus is fully authorised to perform Apple repairs and uses only genuine Apple parts.

Service Plus is an Apple Premium Service Provider – recognised by Apple as achieving excellence in all metrics including quality, processes and customer satisfaction. We perform insurance, warranty, and non-warranty repairs on all models of Mac and iOS devices.

You should never allow unauthorised repairers to fix your Apple product as they use non-genuine parts and may further damage the device.

Regular customers and retailers should log in here to book repairs and track existing jobs.

APPLE IPHONE REPAIRS

Service Plus is fully authorised to service Apple iPhones.

Because we are “network independent” we can repair and service iPhones connected to Telecom, Spark, Vodafone, 2degrees, Skinny Mobile, Digital Island, Call Plus, Compass, and other operators. Also, we can assist, no matter where you bought your iPhone; so it doesn’t matter if you purchased it overseas, from an NZ retailer, telecommunication provider, or off the Apple website.

We can repair your iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6 (incl Plus), iPhone 6S (incl Plus), iPhone 7 (incl Plus), iPhone 8 (incl Plus), and iPhone X. With branches in Auckland, Dunedin, Wellington, and Christchurch, and courier services nationwide, we make it as easy as possible to get fast excellent service.

How do I get my iPhone serviced?

Option 1: You can pop in to one of our service lounges in Auckland, Dunedin, Wellington, or Christchurch.

Option 2: Log your repair here and send the iPhone to your nearest branch. We’ll get straight onto your unit as soon as it arrives and give you TXT and email updates to inform you of our progress.

IMPORTANT: It is essential to turn off Find My Device before we can service your iPhone. This article explains how to turn it off.

For more iPhone information, click here.

APPLE WATCH REPAIRS

If your Watch has failed or is damaged, Service Plus can help.

It is important to note that Watches repairs sometimes involve an exchange of the entire unit and so you should ensure your data (songs, fitness info etc) is fully backed up before sending it in to us. This can be done by syncing to your iPhone, iTunes or iCloud.

It is also important to turn off Find My Apple Watch before service. For more information, please refer to this article from Apple.

What now?

To log your Watch repair, please enter the details here. You can then drop it in to the nearest service centre or send it to us via courier.

IMPORTANT: It is essential to turn off Find My Device before we can service your Watch. This article explains how to turn it off.

APPLE IPOD REPAIRS

If your iPod has failed or is damaged, Service Plus is here to assist.

It is important to note that iPod repairs usually involve an exchange of the entire unit and so you should ensure your data (songs, media etc) is fully backed up before sending it in to us. iTunes normally handles this for you if you sync.

It is also important to turn off Find My iPod before service. For more information, please refer to this article from Apple.

What now?

To log your iPod repair, please enter the details here. You can then drop it in to the nearest service centre or send it to us via courier.

IMPORTANT: It is essential to turn off Find My Device before we can service your iPod. This article explains how to turn it off.

Click here for great repair exchange iPod pricing details.

APPLE IPAD REPAIRS

iPads are sensitive devices made of the very highest quality components.

Service Plus uses only top quality, genuine Apple parts. This means the quality is second to none and customers enjoy the very best their iPads have to offer. Please note that repairs of iPads usually involves replacement of the whole unit with a service exchange.

Unfortunately, people sometimes get their iPads repaired by unauthorised repairers who use non-genuine parts resulting in a poor quality finish.

Do it now

If you have an iPad that requires service, get in touch with us or book your job online and we’ll take it from there.

IMPORTANT: It is essential to turn off Find My Device before we can service your iPad. This article explains how to turn it off.

Click here for great iPad repair pricing details.

APPLE MACBOOK FIX & REPAIRS

Service Plus is one of the largest Macbook repairers in New Zealand, with customers ranging from schools, home users and small businesses, through to major corporations, government, and graphics design houses. If you’ve got a faulty MacBook broken screen, we can fix it.

IMPORTANT: for great service on your Macbook fix and macbook insurance fix, make sure you use an authorised repairer with the skills and facilities to ensure you will be back on the road in no time.

Models supported include: Macbook, Macbook Pro, Macbook Air. We perform warranty, out-of-warranty, CGA, insurance, and general repairs and support.

What do I do now?

You can log your job online, or just pop in to one of our branches in Auckland, Wellington, Dunedin, and Christchurch. You can send the unit to us via courier, too. Please make sure you pack it carefully.

IMPORTANT: It is essential to turn off Find My Device before we can service your Mac. This article explains how to turn it off.

APPLE IMAC FIX & REPAIRS

iMac service require specialist skills and tools to be repaired. Service Plus has the workshop environments and the trained staff to ensure your precious computer is up and running again as soon as possible. We’ve been repairing Macs for years so we know what it takes.

Service Plus supports the full range of iMac models including iMac 17 inch, iMac 20 inch, iMac 21.5 inch, iMac 27 inch, and iMac Pro. We can perform warranty and non-warranty repairs, insurance and extended warranty work.

What next?

Logging your repair with Service Plus ensures you’ll receive automated email and txt updates, the very best Apple parts, and trained Apple Technicians attending to your unit as we fix it. You can then either drop the unit into one of our branches or send it to us via courier (remember to pack it carefully).

IMPORTANT: It is essential to turn off Find My Device before we can service your Mac. This article explains how to turn it off.

BEATS AUDIO REPAIRS

Beats Audio is part of the Apple range of products so Service Plus is the company to help with any issues you may have.

Products supported include headphones, earphones, Pill speakers and other Beats Audio range products.

What to do?

By logging your repair with Service Plus you’ll receive automated email and txt updates as the job progresses. Beats Audio products are generally handled via a “service exchange” process which involves assessing the unit, confirming eligibility, then replacing it with another product of the same specification. You can either drop the unit into one of our branches or send it to us via courier (remember to pack it carefully).

DISABLE FIND MY DEVICE

The Apple Find My Device security feature can be used to find a lost or stolen device, initiate remote erasure, or mark the device as lost or stolen should it go online again.

Apple requires the device to be removed from the Find My account before service work can proceed. This confirms that you authorise the service, and minimises the risk of stolen or lost equipment being illegitimately serviced.

For more information on how to turn it off – please see this article