Repair Logging Form - Service Plus

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Web Booking Reference*

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Booking Method*

Internal Field - Counter Booking Suppresses Branch+Serial

Courier
Counter

Is this for a Business/Company?*

Would you would like the business/company name on the paperwork?

No
Yes

Company Name

What company name do you want to appear on your paperwork?

Repair Reference (optional)

Does your company have a reference for this repair?

Your Details

Name*

First Last

Mobile/Cell Phone (to receive text updates)*

Landline Phone (optional)

Email (to receive automatic email updates)*

Are you a Returning Customer?*

Have you booked repairs with Service Plus directly (not via a retailer) in the past?

No
Yes

Has your street address changed since your last repair?

No
Yes / Not Sure

Address*

Street Address Address Line 2 City ZIP / Postal Code

Job Details

Nearest Service Branch*

Please advise which branch you intend to deliver the repair to.

Auckland
Wellington
Christchurch
Dunedin

Make / Model of Product*

Included Items*

Please mark items that will be included for service. If the item is not related to your issue - please hold onto it.

Main Unit
Bag/Case
Power Supply
Power Cable

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Other Items

Include any Items not listed above.

Serial Number*

Please enter the serial number (not IMEI) of the device. Accessory items require unit serial or Proof of Purchase for coverage.

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Flood Damaged?

If your product was damaged by flood water in the Feb-23 floods - it may be contaminated and require special handling. If this is applicable - please note this in the problem description, and ensure to pack the unit in a sealed plastic bag, clearly marked as “Flood Damaged”. This will assist our staff to correctly handle it upon arrival.

Problem Description / Service Required*

Describe in as much detail as necessary for us to understand the problem your product has, or the service required. If the problem is intermittent, what conditions does it occur under? Battery Power, Only running certain applications, etc?

Data Back Up / Retention Request*

Do you have your data backed up? If you do not, and do not request data to be retained, it may be wiped during service work.
NOTE: Service Plus takes no responsibility for loss of data under any circumstances.

No – I do not require my data to be backed up / transferred (unit can be erased or wiped).
Yes – I would like to retain my data, or be quoted to attempt back up / recovery when necessary.

Access Information Notes (Optional)

IMPORTANT: Service Plus takes your privacy and security seriously. As diagnostics may require access to your device, you should remove the password/passcode, and any sensitive data. If you provide any credentials, you agree that you will change them once you receive your device back from servicing.

Standard assessment fees for non warranty and out of warranty assessments (incl GST)

Mobile Devices:
    - Apple iPhone/iPad/iPod - $50
    - Apple Watch - $50
    - Beats Audio - $50
Computers:
    - Laptop / Desktop - $90
    - Apple / iMac - $90
    - Philips Monitors - $50
Urgent Assessment - Jump the queue for initial assessment within 2 business hours.
    - Mobile Devices - $50 additional fee (not available for Apple products)
    - Computers - $110 additional fee (not available for Apple products)

Delivery Method

Will you deliver/courier the unit to us, or would you like to utilise our ePak or PlusPak courier service?
        ePak - Up to Laptop Size - $15 within Island
        PlusPak - Up to Laptop Size - $25 within Island
        Desktop/iMac/Monitors - please call to enquire

I'll Arrange - You will arrange delivery to one of our locations.
ePak - we will email you a courier label to send it to us.
PlusPak - we will send a box including instructions & return courier label

Terms*

Apple Devices must have Find My Device turned off for servicing.
A non-refundable assessment fee applies for all non-warranty and out of warranty cases.

I accept the above, and terms and conditions

Email

This field is for validation purposes and should be left unchanged.