Repair Logging Form - Service Plus

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Web Booking Reference*

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Booking Method*

Internal Field - Counter Booking Suppresses Branch+Serial

Courier
Counter
Testing

Service Plus - Counter Booking Form

For the ease of booking your unit in for service - please complete this form in full - from top to bottom. Hitting submit at the end.
If you are leaving your device with us, but do not know it's serial # - please leave the serial as 'Counter' and we will correct it during book in.
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If the form does not submit - please check you have not missed any required sections (highlighted in Red).
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Any questions? Please ask a staff member for assistance.

Service Plus - TEST Form

TEST FORM TEST FORM END USERS SHOULD NOT BE SEEING THIS.

Is this for a Business/Company?*

Would you would like a business/company name recorded on the paperwork?

No
Yes

Company Name

What company name do you want to appear on your paperwork?

Repair Reference (optional)

Does your company have a reference for this repair?

Your Details

Name*

First Last

Mobile/Cell Phone (for text updates)*

Landline Phone (optional)

Email (to receive automatic email updates)*

Are you a Repeat/Returning Customer to a ServicePlus location?*

Have you had previous repairs completed by Service Plus under the details entered above?

No
Yes

Has your street address changed since your last repair?

No
Yes / Not Sure

Address*

Street Address Address Line 2 City ZIP / Postal Code

Job Details

Make / Model of Product*

Included Items*

Please mark items that will be included for service. If the item is not related to your issue - please hold onto it.

Main Unit
Bag/Case
Power Supply
Power Cable

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Other Items

Include any Items not listed above.

Serial Number*

Please enter the serial number (not IMEI) of the device. Accessory items require unit serial or Proof of Purchase for coverage.

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Flood Damaged?

If your product was damaged by flood water in the Feb-23 floods - it may be contaminated and require special handling. If this is applicable - please note this in the problem description, and ensure to pack the unit in a sealed plastic bag, clearly marked as “Flood Damaged”. This will assist our staff to correctly handle it upon arrival.

Problem Description / Service Required*

Describe in as much detail as necessary for us to understand the problem your product has, or the service required. If the problem is intermittent, what conditions does it occur under? Battery Power, Only running certain applications, etc?

Data Back Up / Retention Request*

Do you have your data backed up? If you do not, and do not request data to be retained, it may be wiped during service work.
NOTE: Service Plus takes no responsibility for loss of data under any circumstances.

No – I do not require my data to be backed up / transferred (unit can be erased or wiped).
Yes – I would like to retain my data, or be quoted to attempt back up / recovery when necessary.

Access Information Notes (Optional)

IMPORTANT: Service Plus takes your privacy and security seriously. As diagnostics may require access to your device, you should remove the password/passcode, and any sensitive data. If you provide any credentials, you agree that you will change them once you receive your device back from servicing.

Device UserName if applicable - may be used to log on and test for issues within the operating system itself.
Device Password/PIN code - may be required to unlock device for testing, and data backup if requested. If the device is functional we encourage you to set this to a temporary password that you may change again after service.
Please do NOT enter any online service credentials such as Microsoft, iCloud, Google, or similar.

Device UserName

Device Pass/PIN Code

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Access Information Notes (Optional)

IMPORTANT: Service Plus takes your privacy and security seriously. As diagnostics may require access to your device, you should remove the password/passcode, and any sensitive data. If you provide any credentials, you agree that you will change them once you receive your device back from servicing.

Standard assessment fees for non warranty and out of warranty assessments (incl GST)

Mobile Devices:
    - Apple iPhone/iPad/iPod - $50
    - Apple Watch - $50
    - Beats Audio - $50
Computers:
    - Laptop / Desktop - $90
    - Apple / iMac - $90
    - Philips Monitors - $50
Urgent Assessment - Jump the queue for initial assessment within 2 business hours.
    - Mobile Devices - $50 additional fee (not available for warranty repair to Apple products)
    - Computers - $110 additional fee (not available for warranty repair to Apple products)

Delivery Method

Will you deliver/courier the unit to us, or would you like to utilise our ePak or PlusPak courier service?
        ePak - Up to Laptop Size - $25 within Island
                 - Up to 27" All-In-One/Monitor Size - Local - $25 within island up to ~75km
                 - Up to 27" All-In-One/Monitor Size - One Sector - $30 within island up to ~150km
                 - Up to 27" All-In-One/Monitor Size - Two Sector - $40 within island over 150km
        PlusPak - Up to Laptop Size - $35 within Island
        For all other sizes/services - please call to enquire

I'll Arrange - You will arrange delivery to one of our locations.
ePak - we will email you a courier label to send it to us.
PlusPak - we will send a box including instructions & return courier label

Nearest Service Branch*

Please advise which branch you intend to deliver the repair to.

Auckland - 11/792 Great South Road, Wiri
Wellington - 204 Thorndon Quay, Pipitea
Christchurch - 85 Picton Ave, Riccarton
Dunedin - 107 Princes Street, Central

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Promotion Code - Hidden

Hidden holding field for value - used by promo_linked for conditional logic/hiding.

Promotion Code - Linked

This field will be automatically filled when clicked through from a promo link.

Promotion Code - Counter

If there is an active promo - you may enter the promo code during counter booking.

Pre-Approve Repair? (optional)

If you are not a credit/account customer, and your repair is billable - would you like to pre-approve repair up to this value?
NOTE: Repairs over $600 will require 50% payment to proceed.

Terms*

Apple Devices must have Find My Device turned off for servicing.
A non-refundable assessment fee applies for all non-warranty and out of warranty cases.

I accept the above, and terms and conditions

Comments

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