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1. Log your job

Complete our simple form to log your service

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2. Get it to us

Deliver your product to us or we can provide our ePak or PlusPak enhanced courier solutions (fees may apply).

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3. We fix it

We’ll start your repair quick-smart and update you with progress emails and texts. If costs apply (over the assessment fee) we will quote you first...
NO SURPRISES!

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Icon - Back To You

4. Back to you

When completed, your product can be collected from our branches or we will send it back to you...
EASY AS!

The sustainable way to maintain your valuable technology.

Service Plus was founded in 1994 and has grown to be one of the largest independent IT and electronics service companies in New Zealand. A relentless focus on quality and customer care have resulted in Service Plus being endorsed by the leading brands in the industry.

Authorisations include Toshiba, Apple, BenQ, Beats Audio, Philips and Xplore, and Service Plus can also repair other brands and products including HP, Dell, ASUS, Acer, Lenovo laptops, desktops, tablets, electronics and smartphones.

Common issues – select one to get started:

"Service Plus have exceeded our expectations and have, over the years, become a trusted partner. Their customer care and communication is first class, their willingness to go the extra mile to resolve issues keeps our customers happy, and their reporting systems allow us to monitor performance and inform our customers. I have no hesitation in recommending Service Plus to any organisation looking for top quality customer service and reliability in an IT/electronic repair service provider."
- Richard Morgan
Cyclone Computer Co - Managing Director

Know Your Rights – Essential Reading

In working with some of the largest and most reputable manufacturers and retailers in the world, we come across some cases where there is confusion regarding what customers can expect to have covered by the manufacturer, retailer or insurer, and what they need to pay for.

This article is meant to explain these responsibilities and our observations as a repairer. However, note that this is not a legally reviewed commentary and should not be considered as over-riding manufacturers’ or other parties’ policies or the law. These following resources should be referred to for any definitive information:

Consumer Guarantees Act
Fair Trading Act
Manufacturers’ warranty policies and information
Consumer.org

First and Foremost: Always purchase electronic products from reputable manufacturers and retailers
In our experience reputable companies are much more willing to assist their customers than companies who sell their products at the cheapest possible price. Often quality brands don’t cost much more than inferior ones, but the service they offer is vastly better. The brands that Service Plus supports are the best in the business and they offer top notch service.

Consumer Guarantees Act (and other NZ law)
The Consumer Guarantees Act (CGA) is the base level of consumer rights that you can expect if you purchase goods in New Zealand. However, you must be a Consumer as defined by the law (generally doesn’t cover  if you bought the product under a business (non-Consumer) name). The CGA does not apply to goods purchased overseas (e.g. online).

How Can We Help?

To send us an enquiry please fill in the following form, and we will endeavour to reply within one working day.
Please also indicate your location, product, and serial number in the request details.

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