2. Get it to us
Drop your product into the nearest branch or use a courier (i.e. the Post Shop). Or we can send a PlusPak prepaid pack (fees apply)
3. We fix it
We’ll start your repair quick-smart and update you with progress emails and texts. If costs apply (over the assessment fee) we will quote you first...
The smart way to get your computer, phone or electronics repaired
Service Plus was founded in 1994 and has grown to be one of the largest independent IT and electronics service companies in New Zealand. A relentless focus on quality and customer care have resulted in Service Plus being endorsed by the leading brands in the industry.
Authorisations include Toshiba, Apple, BenQ, Beats Audio, Philips and Xplore, and Service Plus can also repair other brands and products including HP, Dell, ASUS, Acer, Lenovo laptops, desktops, tablets, electronics and smartphones.
Common issues – select one to get started:
Know Your Rights – Essential Reading
In working with some of the largest and most reputable manufacturers and retailers in the world, we come across some cases where there is confusion regarding what customers can expect to have covered by the manufacturer, retailer or insurer, and what they need to pay for.
This article is meant to explain these responsibilities and our observations as a repairer. However, note that this is not a legally reviewed commentary and should not be considered as over-riding manufacturers’ or other parties’ policies or the law. These following resources should be referred to for any definitive information:
Consumer Guarantees Act
Fair Trading Act
Manufacturers’ warranty policies and information
First and Foremost: Always purchase electronic products from reputable manufacturers and retailers
In our experience reputable companies are much more willing to assist their customers than companies who sell their products at the cheapest possible price. Often quality brands don’t cost much more than inferior ones, but the service they offer is vastly better. The brands that Service Plus supports are the best in the business and they offer top notch service.
Consumer Guarantees Act (and other NZ law)
The Consumer Guarantees Act (CGA) is the base level of consumer rights that you can expect if you purchase goods in New Zealand. However, you must be a Consumer as defined by the law (generally doesn’t cover if you bought the product under a business (non-Consumer) name). The CGA does not apply to goods purchased overseas (e.g. online).
How Can We Help?
To send us an enquiry please fill in the following form, and we will endeavour to reply within one working day.
Please also indicate your location, product, and serial number in the request details.