In order to escalate an insurance claim or CGA claim, sometimes you will be required to have your electronic device professionally assessed so you can take further action. As your tech specialists, that’s where we come in to lend a helping hand and with stores across the country, it couldn’t be easier. Here at Service Plus, we perform complete assessment, reporting and quote services to aid this process.
What is insurance?
Insurance protects you against financial loss due to events, such as damage or theft. ‘Indemnity’ as it’s known is designed to return you to the equivalent financial position as previous to the accident or event.
What is the Consumer Guarantees Act?
The Consumer Guarantees Act (CGA) is in place to protect the consumer. This piece of legislation allows you to seek repairs, replacements or refunds when goods are faulty.
You might simply be struggling to receive a refund from a supplier and need to escalate the matter with proof your device is faulty or damaged.
With Service Plus’ assessment services, this is made easier. We will take your product in for full assessment by one of our trained professionals. As part of this service, our comprehensive assessment will establish and provide a detailed report to help with your situation.
Our team at Service Plus is fully certified and qualified to assess your products and devices. As the authorised service centre for leading brands, the stringent training our technical staff undertake qualify us as a perfect assessor in New Zealand, and we are recognised as such. Because most modern technology requires a specialist, insurance companies are unlikely to accept your personal assessment of products.
Not 100% sure if your damaged product is covered by insurance or CGA? We may be able to advise. Our staff will help guide you through the process by answering questions along the way to keep you educated and connected. Get in touch today by phone or email and we would be happy to help you anyway we can.