Advice On Cleaning Your Apple Device

We’re a leading authorised Apple repairer in NZ, and that means we have a lot of product knowledge to share with you. Much of that expert knowledge has to do with how to care for your Apple device, including how to clean it.

Our first tip for you is to never attempt to clean the inside of your iPhone, iPad, Mac, iPod or any other Apple product you may own. As you would appreciate, the internal componentry is complex and delicate and any service work in that area must be carried out by an Apple Authorised Service Provider like us.

However, you can do some cleaning to the outside of your device. Apple products are made with a variety of materials, and each one will have very specific cleaning requirements. We recommend you check out the Support pages on Apple’s New Zealand website for full cleaning details – they do have some excellent product-specific advice and it’s “straight from the horse’s mouth.”  But in the meantime, here are some external cleaning tips that apply to all Apple products:

  • Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items.
  • Avoid excessive wiping, which might cause damage.
  • Unplug all external power sources, devices, and cables.
  • Keep liquids away from the product, unless otherwise noted for specific products.
  • Don’t get moisture into any openings.
  • Don’t use aerosol sprays, bleaches, or abrasives.
  • Don’t spray cleaners directly onto the item.

When you want to wipe the hard, nonporous surfaces of your Apple product, including the keyboard, display, or other exterior surfaces, use a 70 % isopropyl alcohol wipe, 75 % ethyl alcohol wipe, or Clorox Disinfecting Wipes. Wipe gently and never use products containing bleach or hydrogen peroxide. Avoid getting moisture in any opening, and don’t submerge your Apple product in any cleaning agents.

At this point, it’s very important to remind you that liquid damage isn’t covered under the Apple product warranty or AppleCare Protection Plans – however, you may have rights under consumer law. We can advise you about that when you contact us. But to avoid any such issues, be extra careful when cleaning your Apple product, and as we said earlier, never attempt any internal cleaning. That is best left to authorised Apple repairers like us.